Which item is not part of the warm welcome duties?

Which item is not part of the warm welcome duties?

• A. Positive and friendly attitude
• B. Recognize mileage members
• C. F/A need to be visible and attentive during the flights
• D. Thank customers as they deplane

Answer: (D)

Warm welcome duties are about creating a positive first impression as passengers begin their journey. A positive and friendly attitude sets a welcoming tone from the moment you greet them. Recognizing mileage members shows appreciation for loyalty and helps personalize the service for frequent travelers. Being visible and attentive throughout the flight ensures passengers feel supported and safe, and that needs are anticipated and met as they arise. Thanking customers as they deplane is a courteous gesture reserved for the end of the flight, during deplaning, not part of the initial welcome. So that farewell action isn’t considered part of warm welcome duties.

Warm welcome duties are about creating a positive first impression as passengers begin their journey. A positive and friendly attitude sets a welcoming tone from the moment you greet them. Recognizing mileage members shows appreciation for loyalty and helps personalize the service for frequent travelers. Being visible and attentive throughout the flight ensures passengers feel supported and safe, and that needs are anticipated and met as they arise. Thanking customers as they deplane is a courteous gesture reserved for the end of the flight, during deplaning, not part of the initial welcome. So that farewell action isn’t considered part of warm welcome duties.